Surge support for deployments (in person or virtual) is when a Field Support Team (FST) member is dedicated to a coordination platform at the national or subnational level. Deployment duration depends on the work required but is up to two months with the possibility to extend to the third month based on a reasonable justification.
Two key documents drive all FST deployments, a signed standby partner request form (SBP request) and Terms of Reference (ToRs). The deployment request process is relatively straightforward and can be covered in the following three steps:
SBP or FST Request form Cluster Coordinator Generic ToRs Information Manager Generic ToRs
Notes on requesting surge support:
Bilateral remote support is when an FST is engaged to support the National Coordination Platforms (NCPs) on a specific task or activity. The remote support should be specific and targeted with a clear deliverable and reasonable timeline. Remote support is available through sending an email request to firstname.lastname@example.org, including the following information:
The request will be clarified by GWC through an email or call, if necessary, and then allocated to an FST, who will follow up with the requesting platform.
Global support is rolled out as a series of thematic events during the humanitarian programme cycle planning process to support National Coordination Platforms (NCPs). Typically, events align to key steps in the year’s humanitarian needs overview, cross-cutting themes, People In Need (PIN) and targeting, project costing or thematic topics such as accountability to affected populations. The events are planned and announced on a quarterly basis through the operational support updates.
National Cluster/Sector Coordinators, Co-Leads, Co-Chairs, Co-Coordinators, National Information Management officers should ensure that they are signed up to receive the operational support updates from GWC by sending an email to email@example.com.