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Coaching and Mentoring


What is it? 

The coaching program of the Global WASH Cluster (GWC) operates synergistically with various capacity development and learning approaches, including residential and online training courses, as well as on-the-job training. The coaching aspect specifically focuses on enhancing soft skills and behavioral competencies, such as cultivating influential leadership, building trust, achieving consensus, managing conflicts, negotiation, and more. Standard coaching tools are employed within the program. 

For whom?  

Coaching can be requested or offered to any member of WASH coordination teams in need of specific support on identified areas of improvement: Cluster/ Sector Coordinators, Information Management Officers, Co-Coordinators at national and sub-national level.  

By whom? 

The GWC coaching team are members of CAST and FST who were trained by certified coaches from The Forton Group.

How does it work? 

  1. To express interest in the coaching program, candidates are encouraged to reach out to the GWC via email at Priority will be given to participants of any face-to-face training organized by GWC. 

  1. Coachees may suggest three coaches from the CAST/FST staff members, taking into account factors such as language proficiency and potentially current or previous support interactions. The coach will be assigned based on availabilities.  

  1. The coach and coachee will schedule meetings at a mutually agreed frequency, with a recommended interval of 10 days to 2 weeks. The duration of the coaching engagement will span 1 to 3 months, depending on the specific support requirements. While the primary focus should align with the CC or IMO behavioral competencies, coaches may also assist candidates in addressing other issues. 

  1. Coachees have the option to include the coaching program in their Performance Evaluation Review (PER) 

How do we know it works? 

At the beginning of the coaching program, the coachee will complete a brief baseline survey to assess their starting point. A similar survey will be administered at the end of the program to gauge the impact. Furthermore, a satisfaction survey will be conducted at the end of the program. 


Please be aware that any information disclosed during the coaching program is treated with utmost confidentiality at all times. 

Links to the GWC coaching AGORA pages


See the available coaches here

Abdoul Karim Sow

Abdoul Karim Sow

I am an Information management specialist with +15 years of experience in the field of information and communication technologies which has allowed me to serve the humanitarian and private sectors.  

One of my main goals in this world is that my actions can be of use to others. My approach to coaching is to put my coachee at ease, give him/her the opportunity to express him/herself freely and create a climate of trust during our sessions. 

Speaking languages: FR - EN

Jason Searle

Jason Searle

Hi, I’m an Information Management Specialist with the Global WASH Cluster Field Support Team since 2017. I’ve have physically deployed to numerous emergencies across the globe as well as providing dedicated virtual and remote support. 

I will coach by supporting and listening to the coachee to identify and draw out their goals and develop strategies together to reach them. Basically to help them help themselves.  

Speaking language: EN


Ewan Chainey

WASH Cluster Coordinator for six years with UNICEF and WASH Cluster Coordinator for six years with FST.

FST role requires making decisions without all the information and mentoring. After the Coaching training, now have balanced mentoring with coaching  - which is allowing the coachee to make suggestions and way forward with ‘guidance “ from me. 

Speaking language: EN

Mark Buttle

Mark Buttle

Hi! My name is Mark Buttle. I have been working as a WASH specialist and a Cluster Coordinator long enough to know how poorly responses were coordinated before the clusters were invented! I’m an engineer, but I also understand that WASH outcomes can’t be delivered without excellent hygiene promotion and community involvement, and that a decent Information Manager is any Cluster Coordinator’s “hero”! 

While coaching, I try to step back and create a very safe space so that any coachee can find their way to the best solutions, with a little help and support from me.

Speaking language: EN


Mariangela D’Adamo

Hello! I am Mariangela. I have almost 10 years' experience in humanitarian WASH response, both in program and in coordination. 

My coaching style is focused on active listening and empathy. I do believe everyone has inner resources, that sometimes are just unused or unseen. I would be honored to support you in a coaching journey. Building on your strengths, I will assist you in finding solutions and ways forward concerning topics you will identify as a priority.

Speaking languages: FR - EN - ES

Bassine Niang

Bassine Niang

I'm Information management specialist with more than 10 years’ experience in humanitarian situation crisis. My coaching approach is focused more on listening and also building an environment of Trust & Safety where the coachee can evolve by finding and /or developing their inner resource.  

Speaking languages: FR - EN

Julie Bara

Julie Bara

I have over 10 years’ experience in Humanitarian WASH programming and coordination.   

My coaching approach is rooted in solution-focused methodologies. I believe in empowering coachees to set and achieve meaningful goals by tapping into their strengths and addressing obstacles with a proactive mindset. 

Speaking languages: FR - EN

Aliocha salagnac

Aliocha Salagnac

I am a humanitarian advocacy specialist with +15 years' experience in cluster coordination and emergency information management.  My coaching style is about listening to, understanding, and nurturing human beings. 

I offer different menus and courses for professionals who have a lot on their plates, including cooking the ingredients of success together that will bring the coachees’ aspirations to life (even goat cheese).

Speaking languages: FR - EN

On-the-job training 

The Global WASH Cluster (GWC) on-the-job training programme complements its other capacity-development and learning modalities, such as training courses and coaching. It targets primarily new Cluster Coordinators or Information Management Officers, and it can also be adapted to members of water, sanitation and hygiene (WASH) coordination teams dealing with complex situations.  

Please contact the GWC by email at to request inclusion to the on-the-job training.  


Please contact the GWC by email at to request inclusion for mentoring initiatives.  

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